Take Care privacy policy

Take Care is a Shopify app that holds weather-sensitive items while the forecast where they're going is too hot or too cold, and releases them when it clears. This policy explains what the app reads, stores and changes when a shop installs it.

What Take Care reads from Shopify

• Open orders: their line items, the products' IDs and tags, and their fulfillment orders and holds.
• Each open order's shipping address: its latitude and longitude, its country and its postal code, to find the forecast there.
• The shop's time zone and unit system, so days and temperatures are the shop's own.
• The titles of the products the shop picks as weather-sensitive.

Take Care does not read customers' names, email addresses or phone numbers. The shipping address is read only while checking the forecast and is never stored. To get a forecast, Take Care sends a latitude and longitude rounded to about a kilometre, and nothing else about the order, to the US National Weather Service (api.weather.gov) or Environment Canada (api.weather.gc.ca). Forecasts are cached for a few hours by place, with no link to any order.

What Take Care stores

• The shop's settings: the products or tags it marks weather-sensitive, its safe temperature range, its transit days, and when it last checked.
• The Shopify IDs of orders the shop chose to ship whatever the forecast.
• The access token Shopify issues to the app, to talk to the shop.

This data is kept on Take Care's server for as long as the app is installed. Take Care does not sell it or share it with anyone, apart from the hosting provider that runs the server.

What Take Care changes in Shopify

• When the forecast is out of range, Take Care places a Shopify fulfillment hold on the weather-sensitive items, with the forecast as the reason. It releases only holds it placed, when the forecast clears or when staff ask.
• Take Care saves whether each order is held for weather, and why, on the order. If the shop adds Take Care's Weather hold block to its order status page, buyers see that reason.

Deleting data

When a shop uninstalls Take Care, everything listed under What Take Care stores is deleted, access token included. Take Care also handles Shopify's privacy requests: a customer redaction request deletes what's stored for that customer's orders, and a shop redaction request deletes everything for the shop. Because Take Care stores no customer details, a customer data request has nothing to report.

Contact

Questions about this policy: email ryan.makerstudio@gmail.com.